We have listed below all the most common queries our clients have. Whenever someone asks us a new
question, whether by phone, by email or by post, we make a note of it and ensure the answer appears here
to help other clients in the future.

Simply click on a question below to be taken to the answer. If you can't find an answer to your query then
please don't hesitate to contact us.

FEES AND PAYMENTS
Why are your prices lower than your competition? Are they better?!
Why isn't your pricing based on the number of pages?
When do I pay?
Why do you take payment in advance?
Do you offer discounts for the unemployed?

THE ORDER PROCESS
What happens after I send my order in?
How long does the service take?
Do I need to come in?
Do I need to fill out all of your application form?
Do you keep my CV on file in case I want to make changes later?

WHAT WE PROVIDE
Can you prepare a CV for emigration purposes?
My computer crashed/I lost my Internet connection after I had completed the order form.
How can I get back in and re-enter the application form?