THE ORDER PROCESS

What happens after I send my order in?

Once we receive your order, it will be allocated to a consultant, according to which profession you're in and
the level you've reached. Once they've prepared a draft version, your consultant will email or phone you if
necessary to clarify any minor points or to build up on any weaker areas. Just to get it absolutely right before
we send the draft version out for your approval.

How long does the service take?

Once you have ordered, you will have your first draft within 2-3 working days except during periods of high
demand where this might take a day or so longer. If you're on a really tight deadline, you can even opt for
one of our express services with turnaround times for your first draft as fast as 6 hours.

Do I need to come in?

No! Not at all. We work primarily over the Internet and by email or telephone, so there's no need for you to
visit us in person.

Do I need to fill out all of your application form?

No. If you have an existing CV which covers all the questions of the application form then you can simply
send us this instead.

Do you keep my CV on file in case I want to make changes later?

Yes, we keep your details on file indefinitely, so you can come back to us at any time to place an order and
get your CV updated.

Why do you take payment in advance?

Principally, once we get a client on board, they tend to become a client for life, coming back to us regularly
for updates, further help, etc. And we feel that having to chase clients for payment jeopardises that
relationship. Also, this policy eliminates bad debts and keeps our costs and hence our fees at a minimum.
We believe this to be for the overall benefit of our clients.

Do you offer discounts for the unemployed?

Sorry, no. A lot of our clients are of course unemployed, but our fees are as low as we can get them.